Frequently Asked Questions
Find answers to the most commonly asked questions about our travel packages and services.
When will I receive my booking confirmation?
This depends on the policy of your activity:
- Instant confirmation: within 5 minutes.
- Manual confirmation: within 24–48 hours.
Can I book an activity on behalf of someone else?
Yes. You can enter their details during booking. Make sure the voucher is transferable.
How can I cancel/refund my booking?
Please refer to our cancellation policy on the booking confirmation email.
I can't log into my TravelCoffee account. What can I do?
Try resetting your password or contact customer support.
Do I need to create a TravelCoffee account before I can book?
No, but creating an account helps you track your bookings.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets.
Are your packages customizable?
Yes! Most of our packages can be customized based on your preferences, group size, and budget. Contact us for personalized itineraries.
What happens if weather affects my trip?
We monitor weather conditions closely and will suggest alternative activities or rescheduling options if needed. Safety is our top priority.
Do you provide travel insurance?
We recommend purchasing travel insurance for your protection. We can guide you to trusted insurance providers.
Can I modify my booking after confirmation?
Modifications are subject to availability and may incur additional charges. Contact us as soon as possible for assistance.
Still have questions?
Can't find the answer you're looking for? Our friendly customer support team is here to help.